FAQ

FAQ Categories

About Springfree Trampoline
Choosing a Springfree Trampoline
Buying a Springfree Trampoline
Owning a Springfree Trampoline

About Springfree Trampoline

Why is a Springfree Trampoline safer than other trampoline models?
The Springfree Trampoline patented design features have eliminated 90% of product related trampoline injuries. The key features that make Springfree the world’s safest are:

Mat rods provide the safest bounce - Instead of springs which tend to stretch, rust and trap toes and feet, Springfree’s revolutionary design uses patented flexible rods. The rods provide a smooth, non-jarring bounce and lie beneath the jumping surface, out of harm’s way.

SoftEdge™ Mat removes hard edges - Our proprietary mat is 30 times more shock-absorbent than pads found on traditional trampolines.

FlexiNet™ Safety Enclosure keeps the jumper on the trampoline - The patented FlexiNet enclosure has flexible rods to cushion jumpers and prevent falls. The jumper is directed back to the center and cannot make contact with the net rods. The zippered net also ensures jumpers cannot fall through the opening.

Frame situated beneath the jumping surface out of harm’s way – Additionally, with three layers of rust-preventative coating, our steel frames are built to endure even the most extreme weather.

For more information about our superior safety features and benefits check out this video.
Is a Springfree Trampoline as bouncy as a traditional trampoline?
Springfree Trampoline provides a bounce similar to a traditional, spring-based trampoline in terms of how high you can jump. More porosity means it pumps less air and instead gives the energy back to the jumper. You can get a lot more height with more porosity. Springfree Trampoline mat fabric provides porosity equivalent to traditional trampolines of the same size.

However, the feel of the bounce differs as Springfree Trampoline has a smooth, non-jarring bounce. The deep, soft bounce of a Springfree Trampoline is much gentler on knees and joints for the jumpers. For more information, watch the “Is it bouncy?” video.
How soft is the edge of a Springfree Trampoline?
Springfree Trampoline’s SoftEdge™ Mat is 30 times more shock absorbent then pads found on traditional trampolines.
Why doesn't a Springfree Trampoline have pads around the edge?
The Springfree Trampoline proprietary design doesn’t need pads around the edge! The SoftEdge™ Mat itself has much more give than normal safety pads. In fact, the Springfree Trampoline edge is equivalent to the 70mm thick padding used on Olympic standard trampolines.

Traditional trampolines require safety pads to protect the jumper from falling on the steel frame, falling through or getting caught in the springs. However, independent safety tests show that these pads do not absorb enough impact to sufficiently protect jumpers from contact with the springs and frame. Springfree Trampoline’s superior design has completely removed the springs and steel frame at jumping level, so there is no need for safety pads.
Other trampolines have enclosures - what is different about the Springfree Trampoline enclosure?
Springfree Trampoline’s FlexiNet™ enclosure is strong yet provides a unique flexibility that gently redirects wayward jumpers back to the center of the trampoline.

Some spring-based trampolines may have enclosures but they aren't flexible and are held up with rigid steel poles which introduce another impact risk. Basic enclosures only stop jumpers from falling off. There is a risk that these jumpers could make impact with the springs and frame.

The FlexiNet™ on a Springfree Trampoline is UV-resistant to prevent deterioration from the sun and other harsh weather conditions.
Can a jumper hit the ground even though there's a net?
Our FlexiNet™ enclosure system is designed to catch wayward jumpers and guide them safely back to the center of the mat.

Even in cases where the FlexiNet is challenged by intentionally jumping into the top section of the enclosure, its proprietary design will maintain jumper safety. It is possible for a skilled jumper to make the net flex to the ground but the FlexiNet will still absorb the jumper's impact and decrease the speed at which the jumper is lowered to the ground, minimizing the eventual impact.
Can I have a Springfree Trampoline without the enclosure?
All Springfree Trampolines are sold with the FlexiNet™ enclosure. While it is possible to install a Springfree Trampoline without the FlexiNet, we do not recommend doing so.

The FlexiNet enclosure is one of the most important safety components of the Springfree Trampoline. It is designed to gently guide jumpers back to the center of the trampoline and eliminates the risk of them falling to the ground.

For more information about the safety enclosure net of your Springfree Trampoline, check out this short video.
Do the Springfree Trampoline rods twist?
Springfree Trampolines do not have any twisting action from the composite rods, it is lateral movement.

For more information, check out this video.
Why do you recommend only one jumper at a time?
While the Springfree Trampoline is the only trampoline to accomplish the elimination of 90% of product-related injuries from traditional trampolines, trampoline injuries can also occur from jumper collisions if more than one person jumps at a time. To ensure your family avoids injury altogether, we highly recommend enforcing the ‘one at a time rule’ when jumping on the Springfree Trampoline.

How much weight can a Springfree Trampoline take?

To understand the strength of a Springfree Trampoline, there are two weights you need to be aware of - the Tested Max Weight Capacity (Structural Load Capacity) and the Single Jumper Weight Capacity (Maximum Single User Weight). The first relates to strength and the second relates to safety.

The Tested Max Weight Capacity is the amount of static weight a trampoline can hold. A Springfree is strong enough to hold more than this weight, but this limit allows for a safe margin before the mat will touch the ground.

The Single Jumper Weight Capacity is based on how heavy you are and how high you jump. It is about ensuring jumpers don’t ‘bottom out’ (touch the ground while jumping).

Springfree Model	Tested Maximum Weight Capacity	Single Jumper Weight Capacity
O47 Compact Oval	590kgs (1300lbs)	80kgs (175lbs)
R54 Compact Round	590kgs (1300lbs)	80kgs (175lbs)

Springfree Model	Tested Maximum Weight Capacity	Single Jumper Weight Capacity
R79 Medium Round	680kgs (1500lbs)	100kgs (220lbs)
R132 Jumbo Round	680kgs (1500lbs)	100kgs (220lbs)
O77 Medium Oval	680kgs (1500lbs)	100kgs (220lbs)
O92 Large Oval	680kgs (1500lbs)	100kgs (220lbs)
S113 Large Square	680kgs (1500lbs)	100kgs (220lbs)
O200 Jumbo Oval	680kgs (1500lbs)	100kgs (220lbs)

Is the Springfree Trampoline weather-resistant? Can it stay up through all seasons?
All components of the Springfree Trampoline are weather-resistant, including UV stabilized mat and net rods, a galvanized and powder-coated steel frame and a UV stabilized polypropylene mat and safety enclosure.

Your Springfree Trampoline can be used all year and does not need to be covered or packed away even during the harshest summers or the coldest winters. Springfree Trampoline mats can hold quite a lot of weight, but in very heavy snowfalls you will need to brush off the excess snow (with a soft-bristle brush, not a shovel) to avoid extra tension on the fiberglass mat rods located beneath the jumping surface.
Where is Springfree Trampoline made?
When developing the Springfree Trampoline, our inventor, Keith Alexander and his team of professional engineers created a superior design that focused on safety. The team searched the globe for the best quality materials and components. Further, we decided the only way to ensure safety was to build our own plant, with our own employees and our own quality control facilities. Our manufacturing facilities are located in Asia. Composite rods are still produced in New Zealand, where Springfree design was first developed.

For more information check out this quick video which explains where the Springfree Trampoline comes from.
Are the plastic covers necessary on the mat and net rods?
Yes. The high-performance rods on a Springfree Trampoline are housed in light plastic sheaths that protect the composite rods from UV deterioration. These sheaths may deteriorate over long periods of time as they take the full force of UV exposure, but they can be replaced. The rods and sheaths are covered under our 10-year warranty. For further information, please contact our Customer Care Team at +41 (0) 22 774 06 57.

Choosing a Springfree Trampoline

How much space do I need around a Springfree Trampoline?

The required air space is important for safety. A minimum of 1.5m clearance is recommended around the perimeter of the trampoline. The easiest way to figure the spacing would be to add 3m to the length and width. For example, for the 3.4m Large square you would need a clearance of 6.4m x 6.4m. That is not the footprint. That is the air space clearance you would need. Footprint is still the listed 3.4m square.

Minimum space required to set up each model:

Springfree Model	Trampoline Size	Minimum Space Required
R54 Compact Round	2.4m diameter	5.4m diameter
R79 Medium Round	3.0m diameter	6.0m diameter
R132 Jumbo Round	4.0m diameter	7.0m diameter
O47 Compact Oval	1.8m x 2.7m	4.8m x 5.7m
O77 Medium Oval	2.4m x 3.4m	5.4m x 6.4m
O92 Large Oval	2.4m x 4.0m	5.4m x 7.0m
S113 Large Square	3.4m x 3.4m	6.4m x 6.4m
O200 Jumbo Oval	3.7m x 5.8m	6.7m x 8.8m

Where can I see and try a Springfree Trampoline?
Click here to find a Springfree Trampoline Store near you.

Buying a Springfree Trampoline

How do I purchase a Springfree Trampoline?
We provide many opportunities to buy a Springfree Trampoline – take your pick!

- Conveniently buy from our online shop
- Visit a Springfree Trampoline Store or authorized Dealer
- Call our Customer Care Team at +41 (0) 22 774 06 57
How is the trampoline delivered?
Springfree Trampoline is delivered either by a shipping agent, by our Springfree Team or an authorized agent.
Does Springfree Trampoline offer layaway or finance?
No, we do not offer financing or layaway in Switzerland at the moment.
What is your Springfree Trampoline Return Policy?
Goods can be returned within 10 days from the date of delivery in their original unopened packaging in perfect condition, and will be reimbursed in full (excluding any associated shipping fees that may have been charged for delivery of the goods to the customer). Return shipping fees are the responsibility of the buyer.
Where and when will you ship my order?
Springfree Switzerland’s delivery area includes the entire territory of Switzerland and the Principality of Liechtenstein. We do not ship to PO Boxes. Estimated shipping times are indicated with the product descriptions but are not guaranteed. We make every effort to respect estimated delivery times.
Can I cancel my order?
If you change your mind for any reason after placing your Springfree Trampoline order, you can cancel the order (without charges) if it has not been shipped. Please call us to determine if your order has shipped at +41 (0) 22 774 06 57. Once an order has been placed, it can only be cancelled by phone, as emails are not recognized as a cancellation notice. In our commitment to customer care, please be assured that if your order has been shipped, you may return any unwanted items after you receive them in accordance with the Springfree Trampoline Return Policy (see question #20).
Is my personal information handled securely?
You can order securely and with confidence from Springfree Trampoline. Our privacy policy outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.

Owning a Springfree Trampoline

How long is the warranty on a Springfree Trampoline?
Starting in September 2017, we are proud to be the only trampoline to offer a full 10-year warranty on every component. Don’t be fooled by other trampoline warranties – independent research has shown that certain components in competitors’ warrantees have reduced warranty periods.

Springfree Trampoline and its authorized service partners warrant your Springfree Trampoline against original defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags. All components of the trampoline are warranted for 10 years.
Prior to September 2017, our warranty provided eight (8) years on the frame and rods and two (2) years on your net and mat.
Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at +41 (0) 22 774 06 57 or contact us. Purchased spare parts have a two (2) year warranty period.
Will someone come and install the Springfree Trampoline?
Springfree Switzerland offers professional delivery/assembly service to most locations, with post-code-based pricing. Simply enter your home post code at checkout to see the cost in for your location. Prices vary according to the distance from the nearest Springfree showroom, Arni, AG or Etoy, VD. If you have questions or need clarification, please contact us at +41 (0) 22 774 06 57.

If installation is not available in your area, or you would prefer to self-install, we recommend you view the install hub on our website where installation tips and videos are available.
How long will it take to self - install a Springfree Trampoline?
For first time assembly, we recommend allowing 2 people about 2-3 hours to install a Springfree Trampoline. Our installation videos should give you an idea of what is involved in the installation. We recommend you watch the installation videos and review the Install Manual before self-installing.
What is the process if my trampoline is being installed by Springfree or an authorized third-party installer?
Professional installers will come to your house and set up your trampoline, so you are immediately ready to jump! The installers will assemble the trampoline in the location you desire.
Does a Springfree Trampoline require any maintenance or cleaning?
We recommend regular visual inspections of your Springfree Trampoline to ensure everything is as it should be. We also advise removing any leaves, debris or snow from the trampoline.

Be aware that some cleaning products contain harsh and abrasive chemicals, which can cause damage to your trampoline. For best care of your Springfree Trampoline use a mild dishwashing detergent. If you have any questions regarding cleaning your Springfree please contact our Customer Care Team at +41 (0) 22 774 06 57.
Are spare parts available?
Springfree is pleased to offer a full complement of replacement parts available for purchase. Please contact our Customer Care Team at +41 (0) 22 774 06 57 to make an inquiry. You will need to provide your model and serial number when placing an order for a spare part.