Warranty Information

Trampoline Warranty Coverage

Buying a Springfree Trampoline is a family investment. Our commitment to manufacturing the highest quality product means peace of mind for you.From 1st September 2017, we are proud to offer a world-class 10-year warranty on the WHOLE trampoline. This covers the entire trampoline, from net to frame to mat – we’re here for you! It’s our years of fun guarantee! This warranty is only valid for private household purposes and does not cover trampolines in a commercial environment due to the different nature of use (e.g., schools, organizations, hotels, parks, etc.).Prior to September 2017, our warranty provided eight (8) years on the frame and rods and two (2) years on your net and mat.

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

Springfree Trampoline is also not liable for costs, damages or repairs as a result of weather, theft, fire damage, vandalism or repairs/alterations carried out by unauthorized parties or agents.

Click here to the see the full warranty details.

Accessories

All Springfree Trampoline Accessories are covered by a one-year warranty, with the exception of the Springfree FlexrBall which has a 3 month warranty.

Second Hand Trampolines

If you decide to sell your Springfree Trampoline, please note that our trampoline warranty is not transferable and applies only to the customer who originally purchased the trampoline.

Spare Parts

All Springfree Trampoline purchased spare parts come with a 2-year warranty for the original purchaser (warranty is not transferable.) Proof of purchase is required.

Need Help?

Register Your Warranty

If you’re a new Springfree owner, register your warranty now. This will expedite the warranty process in the event of a future warranty claim.

Submit a Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the warranty claim form.

Warranty Claim Process

• Step 1: Submit Warranty Claim 
• Step 2: Provide Additional Documentation (if required)
• Step 3: Warranty Claim Reviewed by Springfree Team
• Step 4: Final Claim Results to Customer

If you have any question about making a claim, please contact our Customer Care team at (+41 22 774 06 57).